Important Information Before Purchase

We highly recommend that all customers carefully review product descriptions, scrutinize ingredient lists, and confirm measurements before finalizing purchases at Next Gen Lovers. It's vital to be fully informed about the products you're interested in to ensure they meet your expectations. If you have any inquiries or need further information about any product, please don't hesitate to get in touch with us at Contact Us.

Order Cancellation Policy

Please be aware that once an order has been processed, it is not possible for us to cancel the order and process a refund. This policy is designed to expedite the shipping process, ensuring that your items reach you without unnecessary delay. If you encounter any issues or have second thoughts about your order, please contact us immediately at mirobusiness11@gmail.com.

Returns & Exchanges Guidelines

Due to the intimate and personal nature of our inventory, Next Gen Lovers enforces a strict no-return and no-exchange policy on all dispatched products. To protect our customers' health and safety, any item that has left our warehouse is considered used, even if it remains in its original, unopened packaging.

• Should you discover a manufacturing defect upon receipt of your order, we ask you to examine all items right away. We pledge to replace any defective merchandise with an identical product if notified within 15 days from the delivery date.

• For any defects identified after the initial 15-day window, Next Gen Lovers will provide assistance in reaching out to the product's manufacturer directly for a potential resolution.

Defective Item Replacement Procedure

We advise checking all products upon delivery to ensure their condition and accuracy against your order. If you find any product with a manufacturing defect within 15 days of receiving your order, we commit to replacing it with the same item.

To Request a Return or Exchange

For detailed information on our return and exchange policy or to submit a request due to a manufacturing defect, please visit our Contact Us page with "RETURN REQUEST" as the subject of your message. Our customer service team is dedicated to addressing your concerns and ensuring your satisfaction with every purchase.